Although Medical Doctors often refer patients to Penrith Osteopathy, you do not need a referral. If you have X-rays or a CT scan, it is a good idea to bring them, but it is usually not necessary to have an X-ray or CT scan.
Appointment times are set aside specifically for you. If a change is required we request that you notify us as soon as possible as other patients may be in need of that appointment time.
For those with mobile phones a text reminder will be sent. If you don’t have a mobile but would appreciate a reminder call, please ask the receptionist.
As much as possible the practitioners try to run on time, as we respect your time. However some cases may need extra time that has not been allowed for, and there may be a short delay.
We have gift certificates that can be purchased and make an excellent gift.
The clinic accepts all Private Health Funds and a Hicaps machine is used to process these claims.
SICK LEAVE CERTIFICATES
Osteopaths are able to provide sick leave certificates on the day that you are seen, these are not allowed to be issued retrospectively.
At Lemongrove clinic there is on street parking and on the premises parking. The car park is off Lemongrove Rd. The dark coloured concrete is a right of way to the neighbour’s property. No parking is allowed on the right of way. Please be aware of any through traffic and the opening of the gate to the neighbour’s property. We request that you take care when parking.
TELEPHONE ACCESS TO PRACTITIONERS
Practitioners may be contacted during clinic hours however practitioners are unable to take calls whilst treating patients. The receptionist will advise when the practitioner is able to return your call.
CODE OF CONDUCT
We have adopted the Codes of Professional Conduct as set out by the Osteopathic Registration Board and the Australian Traditional Medicine Society. The codes set out the rules of conduct that should be observed by a practitioner in their professional practice. It is also our fundamental belief to be at all times ethical, exercise the highest duty of care and maintain professional boundaries with our patients. Please ask if you wish to have further information on the codes.
MANAGEMENT OF YOUR PERSONAL INFORMATION
Your medical record is a confidential document. It is a policy of the practice to maintain the security of all personal information at all times and to ensure that this information is only available to authorised members of the staff.